Delivery Guidelines
Starbrook Online Shop is committed to bringing you the finest products and superior customer service. We take pride in making certain that each item ordered is delivered in a timely manner and in excellent condition. We use the professional shipping company UPS. The volume of gifts we ship throughout Europe on a daily basis allows us to offer premium shipping services at very competitive costs.
We offer delivery Monday to Friday throughout Europe.
Please review the following guidelines and suggestions so that we can best deliver your carefully selected gift. Any questions? Please call or email, our customer service staff will be happy to help you.
Delivery Address Guidelines
Please complete all applicable fields. A phone number is mandatory. Please write the phone number without spaces and without the country code.
If your delivery address (e.g. Ireland) has NO postal code, put 'n/a' in the zip code field.
We do not deliver to P.O. Boxes or military bases.
A signature is typically required for delivery. We deliver during business hours; please use an address where you know the recipient or another adult will be available. In some countries the shipper will leave the parcel in front of the door or with a neighbor when requested in the delivery instructions field. We cannot guarantee that the delivery company will follow these directions. At hospitals or companies we will deliver at the reception desk. The name of the recipient is always on the box, so the recipient can easily be informed.
Customs and Duties Guidelines
Recipients will never be charged duties or custom fees. The amount of your order includes duties and taxes UNLESS it is clearly stated otherwise in the shopping cart and the order confirmation email.
For shipments outside the European Union it is highly unlikely, but possible, that customs will physically inspect the parcel. This can cause a delay of 24-72 hours. We cannot be held responsible for this unfortunate event.
Starbrook Online Shop Responsibilities
Starbrook Online Shop is not responsible for failed deliveries when (1) the customer provides an incorrect or outdated address, (2) the gift recipient is on vacation or not available, or (3) the customer does not promptly (24 hours) provide a corrected/new delivery address. If the delivery company must return a gift to Starbrook Online Shop for any of the above reasons, the customer can be charged for the shipping and handling as well as 20 Euro for the return and cancellation fee (but not for the gift itself, unless we cannot reuse it). Starbrook Online Shop will resend your gift to a new address at the customer's request if the customer agrees to pay the shipping and handling charge a second time. In this case the 20 Euro return and cancellation fee will not be charge.
Starbrook Online Shop Commitments
We use a professional shipping company to deliver your gift within 2 or 3 working days. If your location requires additional delivery days you will be notified by our Customer Service team. If the recipient is not available, we leave a message on the door or deliver to a neighbor.
We guarantee that your gift will be delivered in good conditions but we cannot offer compensation for late deliveries.
We recommend shipping to a business address when possible as a signature is generally required.
Terms and Conditions
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